Exchange & Return

What item can be exchanged?

• Defective item, or product that didn’t match to your size & incorrect product.
• Defective product will be exchanged to the same product with the same size.
• Incorrect product will be exchanged to the correct product based on the invoice.

If the product for exchange is not available, the original item will be exchanged to other available colors or size. We are truly sorry if we have sent you the wrong or defective product.

Please be aware that we do not provide cash refund for any of our product in any conditions.

What item cannot be exchanged?

• Correct product based on the invoice (we do not accept exchange for a different print or
• model).
• All personalised products that have been embroidered or altered.
• Defect after the product been worn or tried by the customer.
• Products with slight imperfections (loose thread, slight dotted stains, dust etc) which do not affect the overall appearance of the item will not be considered a defect. The color shown on the desktop/phone screen may be different with the original products. In such circumstances, it will not be considered as a defect and we will not accept any exchanges.

*)Bébéboo Story reserves every right to refuse your exchange if it doesn’t follow our exchange policy. We may have to send the product back to customer and shipping fee will be charged to customer.

Terms & Conditions

• Exchange request is only applicable within 3 x 24hr after your order is received.
• Items must be returned to us within 5 business days from the date of order received.
• Product in its original condition when you first receive, material does not deform, odorless, etc.
• Unwashed (haven’t been soaked)
• Tag is still intact, label and packaging in undamaged condition.
• Exchange product can only be done one time.
• Shipment fee on exchange product will be charged on customer.
• For the defective products / incorrect product received, we will provide free shipping to our warehouse and back to customer.
• Exchanged product will be sent in our pouch packaging.
• We reserve every right to refuse the second exchange request.

Contact us through WhatsApp with your order number and photos displaying the item’s defects or other relevant details. Once we have agreed on the exchange, we will proceed with the production of your new item. Production timeline will follow our regular schedule.

All purchases are final and we do not accept any returns.

Refund Policy

We only accept refund for purchased item that’s suddenly out of stock in the middle of the production process. First we will offer to exchange the out-of-stock item with other item that’s available, but then if you do not wish to exchange, we will be happy to refund the amount accordingly. Refund may take 3-5 business days to process. In this case, we will stay in touch with you through WhatsApp regarding the out-of-stock issue and help you with the refund process.