Through Bébéboo Story website and Cella's whatsapp.
Our website is designed thoughtfully to cater your purchase easily anytime, anywhere.While with Cella, she's working from Monday to Sunday, 09.00-17.00 (Jakarta Time, GMT +7)

Sometimes it happen to us when we accidentally press the wrong size or color but don't fret, we can help you change your color and size, or perhaps adding more items too!

Hurry contact Sally on whatsapp +6287808383800

You don't have to. You can check out as a guest on our site.
However, it will be more convenient for you if you have an account: your address history will be saved, your next purchases will be easier and we’ll be better able to address any technical issue. Creating an account will only take a few minutes.

You can track your package using our courier service here and type your airway bill code there. We hope you receive your surprise soon.

Please check your spam folder first since the confirmation email might be mistaken as junk mail and end up in there.
The order confirmation should be sent right away, but it can happen that there is a delay. If you have not received anything after 24 h, please contact us so we can check that everything is fine with your order.

Oh, let's check your payment confirmation first. If your payment is not successful, then the system will automatically cancel your order.
But if  the payment has been successful, please contact us for further investigation.

You can contact us through Cella's Whatsapp at +6287808383800 for a fast response but be mindful that Cella is available from 09.00 to 17.00 (Jakarta Time, GMT +07) Monday to Sunday.

or you can talk to Cella@bebeboostory.com she will be happy to help because you know, Cella loves to to listen to you.

If something is wrong with your product, we will make it right. We accept exchanges for your order under certain terms and conditions. Please visit this Exchange Policy page for further details regarding the issue.

Yes.
 only work with the highest quality of materials in the range and we strive to always use fibers that are sourced naturally and undergone environmentally responsible processes. We only use non-toxic water-based ink for our printing and dyeing process and minimizing the use of any artificial component in the development of our products. 

Our production system is made to order. That means, we start making the product once there is an order placed. This way we can minimize the amount of deadstock inventory and wasted materials, and gearing up toward more responsible and zero-waste manufacturing process. Also, that means that the item that you ordered is especially made for you only. How nice is that?

Although our production system is made to order, unfortunately we do not accept custom order. However, we try to accommodate the variations by offering a very wide range of sizes.

Yes, we do, except in North Korea because we’re afraid there is no flight going there. Don't forget to check the "International Shipping" when checking out.

Our products are all packed with care. When you receive a damaged package, please let us know immediately through whatsapp.

When the package arrive safely but there is a defect product inside,
please take photo first within 1 x 24 hours and send to our whatsapp.
We will arrange exchange.

This is the best part of Bébéboo Story. All of our packaging are gift worthy. However, we do have a special service: calligraphy writing for letter or postcard when you want to say something to someone special.
Please check them here